Legal

Privacy Policy

How TREVEQ collects, uses and protects your information.

Last updated · 30 July 2026

Who we are

TREVEQ ("we", "us") is a car-services platform operated as a registered Indian proprietorship (Udyam Registration UDYAM-HR-12-0033628), based in Gurugram, Haryana, India. This policy covers the TREVEQ mobile app and the treveq.in website.

What we collect

  • Identity & contact — your name and mobile number, verified via a one-time password delivered over WhatsApp or SMS.
  • Address & location — your service address and, with your permission, device location, used to check serviceability and route our professionals.
  • Vehicle details — make, model and registration plate of vehicles you add.
  • Service photos — photos of your vehicle taken by our professionals as proof of completed work.
  • Payment information — payments are processed by Razorpay; we receive transaction confirmations but never store your card, UPI or bank credentials.
  • App activity — the screens you open and the actions you take in the app (for example: adding a car, choosing a plan, reaching checkout, rating a wash), along with the date and time, your device type and the app version. We record what you did, not what you typed — we do not log the contents of your address fields, messages or notes into this activity record.
  • Diagnostics — crash and error reports used to keep the service reliable.

How we use it

  • To deliver the services you book, and to show you proof of the work done.
  • To verify your identity and secure your account.
  • To process payments, invoices and refunds.
  • To notify you about your bookings and service updates.
  • To help you when you contact us — our support and operations staff can see your account history and your recent app activity, so they can understand what went wrong without making you explain it twice.
  • To understand where the app is confusing or broken — for example, which step of signup people get stuck on — and to fix it.
  • To comply with law.

We do not sell your personal data. Ever. We do not use your activity to build advertising profiles, and we do not share it with advertising or analytics networks — this data stays in our own systems.

Who we share it with

Only what's needed, only with parties that help us run the service: our verified service professionals (your address, vehicle and booking details), Razorpay (payment processing), Meta (WhatsApp message delivery for OTPs and notifications), cloud infrastructure providers hosting our systems in India, and authorities where the law requires it.

How long we keep it

We keep your account data while your account is active. Service photos are deleted after 10 days. Invoices and transaction records are retained as required by Indian tax law.

You can ask us to delete your account and associated personal data at any time, from inside the app or by writing to us. When you do, we remove your name, mobile number, email and addresses. Any remaining app-activity records are no longer linked to you by name or number.

Who can see your activity

Access is limited to what each role needs. Our support and operations staff can view your account and your app activity when they are helping you or investigating a problem. Our service professionals see only what they need to do the job — your address, vehicle and booking. Every staff override on your account is recorded in an internal audit log.

Your rights

You can access, correct or delete your personal data, withdraw consent, or raise a grievance by writing to admin@treveq.in. We respond within 30 days, in line with the Digital Personal Data Protection Act, 2023.

Withdrawing consent for app-activity collection does not stop you using TREVEQ — the service works without it; we simply lose the ability to see what went wrong when you report a problem.

Security

Data is encrypted in transit, access is restricted to what each role needs, and our systems are hosted in India. No system is perfectly secure, but we treat your car's data the way we treat your car — carefully.

Changes

If this policy changes materially, we'll update this page and note the new date above.

Contact

Questions or grievances: admin@treveq.in · TREVEQ, Gurugram, Haryana, India.